Use the search box below to quickly find what you're looking for, or browse by section.
Contact your administrator for account setup and login credentials.
Go to the main website and click "Staff Login" or go directly to the login page.
After first login, change your password to something secure that only you know.
The dashboard shows different options based on your role (admin, staff, employee, etc.)
Full system access including:
Healthcare-focused access including:
Daily operations access including:
Business operations access including:
Log in and review your dashboard for alerts, pending tasks, and important notifications.
How: Dashboard → Review red alerts and yellow warnings first
Check which residents need medication administration today.
How: Medical Records → Medication Administration → Today's Schedule
Review any pending pass requests that need approval.
How: Resident Management → Pass Requests → Pending Approval
Step 1: Navigate to Resident Management
Click "Resident Management" from your dashboard menu
Step 2: Select Resident
Click on the resident's name you want to check in with
Step 3: Add Daily Note
Click "Add Note" → Select "Daily Check-in" → Write your observations
Step 4: Update Behavioral Status
Rate compliance, mood, participation using the rating system
Step 5: Save and Move to Next
Click "Save" and the system will mark the check-in complete
Go to Resident Management → Select resident → View "Weekly Behavior Approval"
Look for: ✅ Chores done ✅ Meeting attendance ✅ Curfew compliance ✅ No violations
Check where they want to go, when they'll return, transportation plans
Red flags: Vague destination, no return time, high-risk locations
Click "Approve" if behavior is good and request is reasonable, "Deny" if concerns exist
Always add a note explaining your decision
System automatically notifies resident and updates their pass status
Every Monday, house staff complete behavioral assessments for each resident:
Before accessing any medical information, remember:
1. Access Medication Schedule
Medical Records → Medication Administration → Select resident → Today's medications
2. Verify Medication Details
Check medication name, dosage, and timing against the prescription
3. Administer Medication
Give medication to resident and observe them taking it
4. Document in System
Click "Mark as Given" → Add any notes about side effects or concerns
5. Handle Refusals
If refused: Click "Refused" → Document reason → Notify medical supervisor
Go to Financial Management → Invoices → "Create New Invoice"
Choose resident from dropdown menu
Common items: Monthly rent, program fees, cleaning deposits, medical costs
System automatically emails invoice and sets up payment reminders
Reviewing Submitted Hours
Employee Hours → Pending Approval → Review each timesheet for accuracy
Approving Hours
Check job completions match reported hours → Click "Approve" or "Request Changes"
Payroll Processing
Payroll → Generate Pay Period Report → Export for payroll service or direct payment
Comprehensive overview for board meetings and funding reports
How to generate: Reports → Monthly Summary → Select month → Download PDF
Income, expenses, outstanding invoices, and payment trends
How to generate: Financial Reports → Summary Report → Select date range
Individual or group progress tracking for clinical reviews
How to generate: Resident Management → Progress Reports → Select residents
Required reports for state agencies and accreditation
How to generate: Reports → Compliance → Select agency and time period
The analytics dashboard provides real-time insights into your program:
Track program completion and graduation rates
Monitor overall resident compliance and progress
Revenue, expenses, and sustainability metrics
Staff reviews all progress records, behavioral assessments, and sobriety tracking to confirm program completion.
Family members are automatically notified through the family portal about the upcoming graduation.
All payments are finalized, security deposits are returned, and final receipts are generated.
All health information is securely archived and can be transferred to new healthcare providers if requested.
Graduate becomes part of our alumni network for ongoing support and follow-up care.
The system tracks behavioral issues, missed meetings, and rule violations to identify problems early.
Staff work with the resident to address issues through counseling, modified treatment plans, and additional support.
Family members are kept informed of concerns and intervention efforts through secure messaging.
If interventions fail, program termination is decided by the clinical team with full documentation.
Staff help arrange alternative treatment options, housing, and referrals to other programs when possible.
System access is immediately disabled to protect resident privacy and organizational security.
All pending employee hours are finalized and payroll is processed for final payment.
All employment records are archived with proper documentation of termination reasons.
If the employee was also a resident, their client status is reviewed separately and may continue.
Use the dashboard to see who needs daily check-ins, medication reminders, or behavioral support.
Add notes, medication administration, and behavioral observations with just a few clicks.
Respond to family messages and share appropriate updates about resident progress.
Check system alerts for missed medications, behavioral concerns, or upcoming appointments.
The system is designed to support your recovery journey every step of the way. Here's what you can expect:
Your information is securely stored, and a personalized treatment plan is created based on your needs.
Staff track your progress, medication compliance, and behavioral milestones to provide the right support.
Your family can stay connected through secure messaging and receive appropriate updates about your progress.
As you progress, staff help you prepare for independent living and connect you with ongoing support resources.
• Weekly Behavior Review: House staff review your compliance with rules, chores, and program participation each week.
• Automatic Tracking: The system tracks attendance at meetings, curfew compliance, and respectful behavior.
• Pass Eligibility: If you meet all requirements, you become eligible to request day passes or overnight visits.
• Request Process: Submit pass requests through the system with details about where you're going and when you'll return.
• Staff Approval: House managers review and approve passes based on your recent behavior record.
We understand how important family support is for recovery. Here's how you can stay involved:
Send messages to your loved one through our secure family portal. Staff review messages to ensure they support recovery goals.
Receive general updates about program participation and milestones (detailed medical information remains private).
Be immediately notified of any medical emergencies or significant incidents involving your family member.
Participate in discharge planning and receive information about continuing care resources.
We balance family involvement with resident privacy:
Contact administrative staff immediately. For security reasons, only authorized staff can reset passwords.
Speak with your case manager or house staff. They can update your information in the system securely.
Yes, you have the right to access your medical records. Request access through your case manager or medical staff.
• Medical Emergency: Call 911 immediately
• Crisis Support: Contact on-duty house staff
• System Issues: Report to administrative staff during business hours
• Family Concerns: Reach out through the family portal or call the main office
New staff members receive comprehensive training on: